PRIVACY POLICY FOR KIARA CLINIC

Your Privacy Matters

Introduction

At Kiara Clinic, we are committed to protecting your privacy and safeguarding the confidentiality of any information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information from individuals who use our services — whether through our website, mobile application, or in-person visits.

This policy outlines:

• What information we collect and why

• Your rights regarding your personal data

• How we use and store your information

• How and when we share your data

• Security measures we implement

• How long we retain your information

• How to contact our Privacy Officer

Information We Collect

We collect information to provide you with the highest quality care and improve your experience at Kiara Clinic. This may include:

1. Personal Information

• Full name

• Date of birth

• Contact details (address, phone number, email address)

• Emergency contact information

2. Health Information

• Medical history and past diagnoses

• Treatment plans and progress notes

• Prescribed medications

• Laboratory and diagnostic results

3. Financial Information

• Payment details

• Insurance information

4. Service Interests

• Category or service preferences (e.g., hair transplant, skincare, weight management)

5. Images

• Photos uploaded via forms or taken during consultations (collected with your consent)

6. Optional Health & Lifestyle Information (collected with your consent)

• Age, gender, weight, height, blood pressure, pulse rate

• Sleep patterns, dietary habits, physical activity level, alcohol consumption

We use optional health and lifestyle data to:

• Personalize Treatment Plans – Create effective, tailored care strategies.

• Identify Risk Factors – Detect potential health concerns early.

• Track Progress – Monitor improvements and adjust care accordingly.

• Enhance User Experience – Provide relevant recommendations and advice.

Providing optional data is voluntary and does not affect the quality of care you receive.

How We Collect Information

We may collect your information through:

• Directly from You – When you book appointments, complete forms, or communicate with our team.

• From Your Health Records – Information provided by other healthcare professionals involved in your care.

• Website & Mobile App Usage – Data such as IP address, browser type, and usage statistics.

• Consultations & Surveys – During in-person visits or feedback collection.

How We Use Your Information

Your data helps us deliver a better healthcare experience. We use it to:

• Manage Your Account & Medical Records

• Provide Healthcare Services – Diagnose, treat, and manage your health concerns.

• Enhance Website & App Experience

• Personalize Your Experience – Offer tailored recommendations.

• Billing & Payments – Process transactions and insurance claims.

• Communication – Send appointment reminders, test results, and important updates.

• Improve Services – Develop new treatments and programs.

• Customer Support – Respond quickly to inquiries and feedback.

• Legal Compliance – Fulfil regulatory obligations, such as reporting certain health conditions.

• Marketing (with consent) – Send promotional offers, newsletters, and updates.

Opt-In & Opt-Out for Marketing:

• Opt-In – You give permission by checking a box or confirming consent during registration.

• Opt-Out – You can unsubscribe anytime via the “unsubscribe” link in emails or by contacting our privacy officer.

How We Share Your Information

We may disclose your data to:

• Healthcare Providers – Specialists, labs, or hospitals involved in your treatment.

• Business Associates – Service providers for billing, IT, or administrative purposes.

• Affiliates / Group Companies – For research, marketing, and service improvements.

• Corporate Changes – In the event of mergers, acquisitions, or restructuring.

• Legal Requirements – When mandated by law, court order, or public safety needs.

All partners and associates are required to maintain strict confidentiality and data security.

Security & Confidentiality

We implement industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure.

Your Rights

You have the right to:

• Access & Update Information – View and correct your personal details anytime.

• Opt Out of Marketing – Stop receiving promotional communications.

• Request Data Removal – Ask us to delete certain personal health information (may limit service availability).

Children’s Privacy

Our services are not intended for individuals under 14 years of age, and we do not knowingly collect their personal information.

Data Retention

We store your information only as long as necessary for the purposes stated in this policy or as required by law.

Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted on our website, and we encourage you to review it regularly.

Your Acceptance

By using Kiara Clinic’s services, you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree, please refrain from using our services.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

📧 Email: kiaralifestyleclinic@gmail.com